FAQ

If you have any questions, concerns, or feedback, please do not hesitate to contact our customer service at information@northernbiscuit.ca, we would be very happy to help you!

 

Products

Where can I purchase your products?

Northern Biscuit is available in most major and independent pet food retail stores. We recommend contacting your local pet specialty store to see if your product of choice is in stock, as some locations carry select Northern Biscuit recipes.

 

Do you use all natural or regular peanut butter in your peanut butter treats?

We use all natural peanut butter in our peanut butter treats. At Northern Biscuit we believe that the best treats are the ones that not only taste delicious but are also healthy for your dogs. That's why all our products are made with natural ingredients!

 

Why is apple cider vinegar baked into the biscuit?

Apple cider vinegar is a natural preservative we use to help preserve the freshness of our biscuits. The amount we use is so little that your dogs will not taste it while enjoying our tasty treats.

 

Can the biscuits be frozen?

Yes, our biscuits can be frozen.

Tip: Biscuit popsicles are an amazing treat for the summer! You can also freeze the biscuits to help preserve the freshness.

 

Are the biscuits easily broken for a small dog or for training?

Yes, you can easily break our regular biscuits for small dogs or for training.

Tip: Try our mini 190g which are smaller versions of our regular biscuits.

 

Why do the biscuits look different sometimes?

We bake our biscuits in small batches, which allows our bakers to concentrate on quality. You will notice our biscuits can sometimes vary from batch to batch in shape and colour. That is because fresh food ingredients can vary from herd to herd, crop to crop. No two Northern Biscuits are alike. We kind of like that.

To expand our capacity in order to keep up with demand we replaced our original oven which was over 70 years old (dog years) with a brand new oven! Each batch we bake at Northern Biscuit bakery may contain two biscuit shapes as our biscuits are baked in small batches using two different ovens.

Online Orders

Do you offer Free Shipping?

We offer Free Shipping on orders over $75.00 before tax. This will automatically be applied at checkout.

 

Will I get a tracking number?
You will be provided with a tracking number and email confirmation once the package is shipped.

How long will it take for my order to ship?

We are a small bakery and while we keep busy baking biscuits everyday, we try not to keep inventory on hand, this is to ensure that we send you the freshest product possible. You can expect your order to ship approximately 5 to 10 business days after your order is placed.

 

I have ordered less than 10 business days ago, when will I receive my order?

It takes 5 to 10 business days for your order to be shipped. Once your order has been shipped you will be provided a tracking number that contains the ETA for your order.

 

I have ordered more than 10 business days ago, when will I receive my order?

Please note that we try to keep inventory on hand, this is to ensure that we send you the freshest product possible. Depending on the demand and time of season some biscuits may take longer to be prepared and shipped. It takes 5 to 10 business days for your order to be shipped. Once your order has been shipped you will be provided a tracking number that contains the ETA for your order.

 

To check on your order status, you can always contact our customer service at onlineorders@northernbiscuit.ca.

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