FAQ

If you have any questions, concerns, or feedback, please do not hesitate to contact our customer service at information@northernbiscuit.ca, we would be very happy to help you!

 

Products

Where can I purchase your products?

Northern Biscuit is available in most major and independent pet food retail stores. We recommend contacting your local retailer to see if your product of choice is in stock, as some locations carry select Northern Biscuit recipes.

 

Do you use all natural or regular peanut butter in your peanut butter treats?

We use all natural peanut butter in our peanut butter treats. At Northern Biscuit we believe that the best treats are the ones that not only taste delicious but are also healthy for your dogs. That's why all our products are made with natural ingredients!

 

Why is apple cider vinegar baked into the biscuit?

Apple cider vinegar is a natural preservative we use to help extend the shelf life of our treats. The amount we use is so little that your dogs will not taste it while enjoying our tasty treats.

 

Can the biscuits be frozen?

Yes, our biscuits can be frozen.

Tip: Biscuit popsicles are an amazing treat for the summer! You can also freeze the biscuits to help preserve the freshness.

 

Are the biscuits easily broken for a small dog or for training?

Yes, you can easily break our regular biscuits for small dogs or for training.

Tip: Try our mini 190g which are smaller versions of our regular biscuits.

 

Why do the biscuits look different sometimes?

We bake our biscuits in small batches, which allows our bakers to concentrate on quality. You will notice our biscuits can sometimes vary from batch to batch in shape and colour. That is because fresh food ingredients can vary from herd to herd, crop to crop. No two Northern Biscuits are alike. We kind of like that.

To expand our capacity in order to keep up with demand we replaced our original oven which was over 70 years old (dog years) with a brand new oven! Each batch we bake at Northern Biscuit bakery may contain two biscuit shapes as our biscuits are baked in small batches using two different ovens.

Why are Dental Chews, Soft & Chewy, and Air Dried treats no longer available?

At Northern Biscuit our mission is to provide healthy, natural treats for Canadian dogs in an environmentally friendly way. We take great pride in being able to offer our freshly baked biscuits in 100% compostable packaging. As we continue to grow and develop new products to better meet the needs of our four-legged customers, our goal is to ensure we do this in the most environmentally sustainable way possible. To better align our products with our values, and further reduce our environmental footprint, we no longer produce our Dental Chews, Soft & Chewy treats and Air Dried treats. At this time we are unable to source environmentally friendly packaging that will preserve the freshness and moisture levels of these types of treats.

 

Since 1992 we’ve been baking limited ingredient biscuits that feature fresh, human-grade and local ingredients handcrafted with love. To learn more about our large variety of delicious biscuit recipes packaged in 100% compostable bags and naturally preserved with apple cider vinegar, click here.

Online Orders

 

How long will it take for my order to ship?

We are a small bakery and while we keep busy baking biscuits everyday, we try not to keep inventory on hand, this is to ensure that we send you the freshest product possible. You can expect your order to ship approximately 5 to 10 business days after your order is placed.

 

I have ordered less than 10 business days ago, when will I receive my order?

It takes 5 to 10 business days for your order to be shipped. Once your order has been shipped you will be provided a tracking number that contains the ETA for your order.

 

I have ordered more than 10 business days ago, when will I receive my order?

Please note that we try to keep inventory on hand, this is to ensure that we send you the freshest product possible. Depending on the demand and time of season some biscuits may take longer to be prepared and shipped. It takes 5 to 10 business days for your order to be shipped. Once your order has been shipped you will be provided a tracking number that contains the ETA for your order.

 

To check on your order status, you can always contact our customer service at onlineorders@northernbiscuit.ca.

 

When will I receive a tracking number?

You will receive a tracking number via email once the order has been shipped.

Why are 6kg biscuits no longer available?

At Northern Biscuit our mission is to provide healthy, natural treats for Canadian dogs in an environmentally friendly way. We take great pride in being able to offer our freshly baked biscuits in 100% compostable packaging. As we continue to grow and develop new products to better meet the needs of our four-legged customers, our goal is to ensure we do this in the most environmentally sustainable way possible. To better align our products with our mission and values, and further reduce our environmental pawprint, we no longer offer our 6kg option as this format involves the use of plastic bags. Check out our new sustainable 1.36kg biscuit bags which are 100% compostable and help remove waste from the environment.

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