Shipping Policy

Please be reminded that we are a small bakery and while we keep busy baking biscuits everyday, we try not to keep inventory on hand, this is to ensure that we send you the freshest product possible. What this means to you as a customer, is that you can expect your order to ship approximately 5 to 10 business days from when the order is placed.

Which courier service do you use to ship orders?

We ship all orders via Canada Post using Expedited Parcel service.

When can I expect to receive my order?

Shipping speed depends on where you reside. To see how long it will take to deliver your order, you can use Canada Post's Delivery Standard tool. Simply enter "L4K 2B9" in the 'Sending From' postal code box and enter the postal code you would like the order to be delivered to in the 'Sending To' box.

For more accurate tracking, you can use the tracking number that is sent in the shipment confirmation email.

Please note that Canada Post Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes.

 

If you would like a status update on your order, please contact us at onlineorders@northernbiscuit.ca.

Pre-Orders

We’re excited to announce the launch of our newest recipes: Vegan CRUNCH! And Cricket CRUNCH! Available to pre-order now. 

 

Why should I pre-order?

 

Be one of the first to try these delicious new biscuit flavours that are easy on the tummy and the planet! 

 

To ensure we send you the freshest biscuits possible, we are baking an exclusive small batch just for your furry family member(s). 

 

Use code: NORTHERNCRUNCH06 at checkout to SAVE $2 on pre-orders

 

How does pre-order work?

 

Place your order as you normally would by adding the item(s) to your cart and proceed to check out. Once we receive your order a confirmation email will be sent to you and we will add your order to our baking schedule.

 

When will my order ship?

 

Your order will ship in approximately 1 to 4 weeks. 

We know that your pups will be anxiously waiting to get their paws on these new biscuits so we’ll be sure to provide you with status updates.

 

What happens if I include your regular items with the pre-order?

 

We will do our best to limit the number of packages you receive, but if the estimated shipping time for the pre-order items is over 2 weeks, we will ship your order in two packages. 

 

Do I pay now or when my order ships?

 

To secure your order, you will need to pay now. Remember to use code: NORTHERNCRUNCH06 at checkout to SAVE $2 on pre-orders.

 

Can’t I just wait until the biscuits are a regular item on your website?

 

Of course, you can wait. But since these biscuits are new, availability may vary. Pre-ordering ensures you’re able to secure your order. 

 

If you have any questions, please reach out to us at onlineorders@northernbiscuit.ca and our team would be happy to help.